SlotKaki Privacy Policy – Member Personal Data Protection

1Information We Collect

To provide a secure, seamless, and reliable service, slotkaki collects several categories of information from our members. We only collect information that is strictly necessary for the stated purposes.

Information You Provide Directly

• Registration details: Full name, date of birth, email address, phone number, and password when creating an account.
• KYC verification documents: A copy of your MyKad, passport, or other official identity document required to verify your identity before a withdrawal is processed.
• Financial information: Bank account details, e-wallet account numbers, and records of your deposit and withdrawal transactions on the platform.
• Profile information: Game preferences, account settings, and any additional information you choose to update in your profile.
• Communications: Any messages, complaints, or enquiries you submit to our customer support team.

Automatically Collected Information

• Device data: Device type, operating system, phone model, and unique device identifier.
• Network data: IP address, web browser type, internet service provider (ISP), and general location based on IP.
• Usage data: Pages visited, games played, session duration, click patterns, and activity within the platform.
• Cookie data: Information collected through cookies and similar tracking technologies to make your browsing experience smoother.

2How We Use Your Data

Every piece of information we collect is used for clear and legitimate purposes. Below is a summary table of how we use your data:

We will not use your data for any purpose not stated above without notifying you first and, where necessary, obtaining your fresh consent.

3Data Sharing with Third Parties

Slotkaki does not sell, rent, or trade your personal data to any party for commercial gain. However, in the course of operating the platform, we share certain information with the following parties under strictly controlled circumstances:

• Payment service providers: To process your deposits and withdrawals, the required transaction information is shared with our integrated payment service providers, who are bound by strict confidentiality agreements.
• Game providers: Usernames and session information are shared with third-party game providers to enable you to play their games within the slotkaki platform.
• Law enforcement authorities: We are required to disclose information when ordered by a court or lawfully requested by Malaysian government authorities.
• Auditors and legal advisors: Within the scope of operational audits and legal compliance, limited information may be shared with professionals bound by confidentiality obligations.
• Technical service providers: Parties that assist us with platform hosting, cybersecurity, and analytics — all bound by data processing agreements that meet industry standards.

4Cookies & Tracking Technologies

Slotkaki uses cookies and similar technologies to enhance your experience, ensure platform security, and understand how members use our services.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login, session security, and identity verification. These cookies cannot be disabled.
• Performance cookies: Collects anonymous data on how members use the platform to help us identify and resolve technical issues.
• Functional cookies: Saves your preferences such as language, display theme, and other settings so you don't need to reconfigure them every time you log in.
• Marketing cookies: Used to display relevant advertisements based on your interests. This type of cookie is only activated with your consent.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect platform functionality.

5Data Security

We take data security extremely seriously. SlotKaki continually invests in the latest security infrastructure and practices to protect your information from unauthorised access, loss, or accidental disclosure.

• Data encryption in transit: All communication between your browser and our servers is secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest: Sensitive data such as KYC information and financial details are stored in encrypted form using AES-256 algorithms.
• Layered access control: Only staff with specific authorisation may access sensitive member data, and every access is logged for audit purposes.
• 24/7 Monitoring: Our automated monitoring system detects suspicious activity around the clock and responds to threats in real time.
• Regular penetration testing: We conduct regular security testing involving independent cybersecurity experts to identify and address any vulnerabilities.

6Data Retention Period

Slotkaki retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law.

• Active account data: Stored for the duration your account remains active and for the additional period required by law following account closure.
• Financial transaction records: Stored for a minimum of 7 years as required by anti-money laundering (AML) regulations and Malaysian tax laws.
• KYC documents: Stored for 5 years after the business relationship ends or as directed by the relevant authorities.
• Support communication logs: Stored for 2 years to facilitate follow-up action and resolution of any disputes that may arise.
• Analytics and usage data: Stored anonymously for a maximum of 2 years for service improvement purposes.

Once the retention period expires, your data will be permanently deleted or anonymised from our systems.

7International Data Transfers

In the course of its operations, SlotKaki may transfer your personal data to servers located outside Malaysia. Any such transfer is carried out with adequate safeguards in place:

• Transfers are only made to countries or organisations that provide a level of data protection equivalent to Malaysia.
• We use internationally recognised Standard Contractual Clauses to protect your data during cross-border transfers.
• All overseas service providers that receive your data are bound by data processing agreements that impose strict protection obligations.

8Third-Party Links

The slotkaki platform may contain links or integrations with third-party services such as game providers and payment processors. This Privacy Policy applies solely to the slotkaki platform and does not cover the privacy practices of those third parties.

We encourage you to read the privacy policy of any third party you interact with through our platform. SlotKaki is not responsible for the privacy practices or content of third-party websites.

9Changes to the Privacy Policy

Slotkaki reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

• Members will be notified of any material changes via in-platform notifications or email at least 7 days before taking effect.
• The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy.
• Continued use of the slotkaki platform after changes take effect constitutes your acceptance of the updated Privacy Policy.
• If you disagree with any changes made, you have the right to close your account and request data deletion in accordance with the established procedures.

10Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer through the following channels:

• Email: [email protected] (displayed as plain text only)
• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat icon
• Response time: We aim to respond to all privacy-related enquiries within 5 working days